Privacy and Data Questions Players Ask
We collect your full name, email address, phone number, date of birth and address for account verification and compliance with local law. We also collect the payment method you use—DANA, OVO, GoPay or QRIS account details—to process deposits and withdrawals safely.
We retain your account data for the period required by local law after closure, typically between three and seven years depending on your jurisdiction. Gameplay records and payment history are kept for audit and fraud-prevention purposes, then securely deleted.
Yes. Log into your account, go to Settings > Privacy and Data, and select Download My Data. We'll prepare a file with all personal information, gameplay logs and payment records and email it to you within five business days.
Only our payment processing team and fraud-detection systems can view your payment details in encrypted form. Your wallet or card number is never stored in plain text. Payment processors see only transaction amounts and timestamps, not your full details.
No. We never sell your personal information to third parties. We share data only with payment processors, fraud-prevention services and where required by local law. You can request a complete list of third parties we share data with at any time.
We use session cookies to keep you logged in and analytical cookies to track which games and tables you visit, how long you play and when you deposit or withdraw. This helps us improve the lobby experience and detect fraudulent activity on your account.
Change your password immediately from Account Settings > Security. Review your login history to spot unfamiliar access points. Contact our live chat team right away—they can freeze your account, review transaction logs and help you secure it.
